Frequently Asked Questions
Does your practice accept insurance?
The Family Center, like most mental health practices is a fee-for-service practice. This means that we provide each client with a Super Bill containing all necessary information to obtain direct reimbursement to the holder of the insurance. A Super Bill is provided at the time of payment at each visit. While insurance plans vary with regard to reimbursement fees, typical reimbursement for mental health services can range from 50% to 80%. It is always a good idea to contact your insurance carrier for specific information about your benefit plan.
Where are you located?
Our therapy practice is located in Ellicott City, MD and is convenient to many other locations throughout Central Maryland, including Anne Arundel County, Baltimore County, Frederick County, Howard County, and more.
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Office address:
What are your hours?
Main office staff is in the office every Monday-Friday 10 am - 5 pm. Each therapist determines their specific availability to see patients. Please give us a call during open office hours and we can determine which therapist will benefit you the best and have the most compatible availability to fit your needs.
How do I schedule an appointment?
Simply call our office phone at 410-531-5087 between 10 AM and 5 PM on weekdays. If you need to call outside of that time window, you will be able to leave a message, and we will get back to you promptly about your appointment.
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If you are experiencing a mental health emergency, call 911 immediately.
What is your policy on a missed appointment?
Our therapy practice prides itself on being highly available to see our clients when necessary. We take missed appointments seriously and charge a fee for each appointment that is not cancelled at least 24 hours in advance.
How do you decide who will see my child? Can I choose which provider I would like to see my child?
We try to best fit your needs with the expertise of the clinicians. Other factors that play a part are their and your available hours. You of course can request a specific provider and we will attempt to honor that request.